Crime Victims' Service Center

7931 NE Halsey St., Suite 210 • Portland, OR 97294 • (971) 888-7830 • E-Mail

Crime Victims' Service Center

LCSNW’s Crime Victim’s Service Center provides advocacy, referral, and information services for all residents of Clark County, Washington and Multnomah County, Oregon. Our Crime Victim’s services are offered free of charge to all victims of:

  • Arson
  • Burglary
  • Fraud
  • Identity Theft
  • Cyber Crimes
  • Child Abuse
  • Vulnerable Adult Abuse
  • Assault
  • Robbery
  • Kidnapping
  • Missing Persons
  • Hate and Bias Crimes
  • Gang Violence
  • Human Trafficking / Exploitation
  • Drunk or Drugged Driving
  • Homicide
  • Mass Violence

Contact us today! We provide services to all residents of Clark County in Washington and Multnomah County in Oregon, regardless of immigration status or whether the crime has been reported to law enforcement. 24/7 interpretation services are available.

Contact us during business hours:

Portland, OR: (971) 888-7830
Vancouver, WA: (360) 693-5624
WA State Crime Victim Service Center 24-hour Hotline for Washington cases: 1-888-288-9221
or E-mail Us

About Us

The Crime Victim Advocacy Program with Lutheran Community Services Northwest works to support people and communities who have been victims of “general” crimes in Clark County, WA and Multnomah County, OR. The program provides direct and over the phone support, advocacy, and crisis intervention to all people who are in need after a crime has been committed. Assistance also includes and not limited to, guidance on filling out and filing for crime victim compensation, the ability to attend court proceedings, cultural and legal advocacy, safety planning, community education and support to secondary victims/survivors. It is our mission to work in a restorative way within our community to help stabilize victims of crime through empowerment, education and support in order to help people move forward with their life in a positive and healthy way.

We work to help all victims regain their sense of dignity, safety, and personal power. We offer educational crime prevention workshops and support groups for victims of crime. We also facilitate victim-offender meetings if desired by the victim. If you need help, contact us for more information.

The Clark County Crime Victim’s Service Center was established in 2011, funded through the Washington State Office of Crime Victim’s Advocacy, and provides services to all victims of crimes other than Domestic Violence or Sexual Assualt. The program was launched in Portland, OR in 2016 with a grant from the Local Public Safety Coordinating Council.

Free and Confidential Services Include

  • 24 hour crisis phone line that provides real person advocacy, information, and referral.
  • Support in identifying and prioritizing the emergency needs.
  • Assistance and referral in obtaining services to enhance healing and recovery.
  • Education and Assistance for victims navigating the civil and criminal justice system.
  • Assistance in obtaining criminal or civil orders.
  • Support during the investigative and legal processes.
  • Advocacy for victim’s choices and rights with service providers and individuals.
  • Safety Planning.
  • Community education.
  • Support to secondary victims/survivors.

This project was supported by Grant No. 2009-VA GX-0068 awarded by the Office for Victims of Crime (OVC), Office of Justice Programs (DJP), U.S. (DDJ) and the Services for Victims of Crime Grant from the Local Public Safety Coordinating Council (LPSCC) in Multnomah County, OR. Points of view in this document are those of the author and do not necessarily represent the official positions or policies of the U.S. Department of Justice or LPSCC. Grant funds are administered by the Office of Crime Victims Advocacy, WA State Dept. of Community, Trade and Economic Development (WA) and by the Local Public Safety Coordinating Council (OR).

Preventing Cybercrime

According to the Norton Cybercrime report of 2013, victims of cybercrime lose over $113 billion dollars either resolving cyber crime issues or having it stolen by cyber thugs. 69% of adults have been a victim of cybercrime in their lifetime! 431 Million adults were affected by cybercrime last year!

Are you a victim of cybercrime? Report it to the Internet Crime Complaint Center or call 1-888-425-1176!

Examples of types of cybercrime

  • Malware (malicious software)
  • Computer Viruses
  • Denial of Service Attacks
  • Cyberstalking
  • Fraud and Identity Theft
  • Information Warfare
  • Phishing Scams

Child and Teen Safety

For tips on what to do to protect your children online,, check out this article.

What can I do to protect myself against cybercrime?

There are many things you can do to protect yourself from cybercrime. Here are some commonsense steps you can take:

  1. Create an administrator password on your computer and do not allow programs to be installed without administrator permission.
  2. Use passwords with more than one word: I_Love_9orth_Dakota! is a much stronger password than @aRt4vm! And it is much easier to remember.
  3. Change your password on social media sites, email, and your computer occasionally.
  4. Never use weak passwords such as 1234 or password
  5. Purchase a trusted name-brand anti-virus/anti-spyware program that has “realtime protection” to prevent spyware, malware, and viruses from entering your computer in the first place. Free programs do exist, but it is not always clear which ones are legitimate and which ones create worse problems for your computer.
  6. Stay updated with Windows or Apple updates. Many of these updates are designed to keep your computer secure and immune to viruses and other issues.
  7. Never open emails from people you do not know, or emails from an untrusted sender. If you recognize the sender, make sure it looks like something they would send.
  8. Don’t respond to emails from people you do not know, even if they do not appear to be spam.
  9. If it looks too good to be true, it probably is. Do not respond to Craigslist ads asking you to wire money anywhere. 99.9% of the time it is a scam. If it is not, there is virtually no way to tell.
  10.  Keep regular system restore points. If you do get a virus or malware, these can help you to recover your computer’s functionality without data loss.
  11. Back up your hard drive’s contents regularly.
  12. Use a more “vulnerability free” web browser such as Opera, Google Chrome, or Mozilla Firefox.
  13. Expand privacy settings on social networking sites such as Facebook. If desired, you can become invisible to everyone except for friends.

Prevent Identity Theft

According to the Bureau of Justice Statistics, in 2012, 16.6 million people in the United States experienced at least one attempted or successful incident of identity theft.

Preventing Identity Theft

There are a few steps you can take to protect yourself from identity theft!
All you have to do is remember the acronym: SCAM

S – Be STINGY about giving out your personal information to others unless you have a reason to trust them, regardless of where you are.

C – CHECK your financial information regularly, and look for what should be there and what shouldn’t. If you have a bank account or credit card accounts, you should receive monthly statements that list transactions for the last month. If you haven't receiving statements for the accounts you know you have, call the company immediately and ask about it. If they tell you the statements are being mailed to another address that you haven’t authorized, tell them immediately that you did not authorize this and that is not your address. If someone is taking money from your bank account or using your credit card, you will see these charges on your financial statements.  If there are charges on your accounts you didn’t make, this could be identity theft! If this happens, contact the bank or credit card company immediately to report those transactions and to request further action.

A – AT least once a year ASK for a copy of your credit report.  Your credit report should list all the accounts under your name.  You can get a free credit report once a year from Equifax, Experian or Trans Union.

M – MAINTAIN careful records of your banking and financial accounts.
Have your documents organized with a system that makes sense to in keeping your important documents in a safe place and well organized. Keep your monthly bank and credit card statements for ONE YEAR.  When you get rid of these documents, SHRED THEM.

Are you a victim of identity theft? Take these steps to minimize your losses.

  1. Place a fraud alert on your credit reports, and review your credit reports.

  2. Close the accounts that you know, or believe, have been tampered with or opened fraudulently.

  3. File a complaint with the Federal Trade Commission.

  4. File a report with your local police or the police in the community where the identity theft took place.

For more information, go to the Federal Trade Commission Website.


Here, you’ll find web resources for programs that serve victims of crime.

Office for Victims of Crime
Established in 1988 through an amendment to the Victims of Crime Act (VOCA) of 1984, OVC is charged by Congress with administering the Crime Victims Fund (the Fund). Through OVC, the Fund supports a broad array of programs and services that focus on helping victims in the immediate aftermath of crime and continuing to support them as they rebuild their lives. Millions of dollars are invested annually in victim compensation and assistance in every U.S. state and territory, as well as for training, technical assistance, and other capacity-building programs designed to enhance service providers’ ability to support victims of crime in communities across the Nation.

National Organization for Victim Assistance
The National Organization for Victim Assistance is a private, non-profit, 501(c)(3) organization of victim and witness assistance programs and practitioners, criminal justice agencies and professionals, mental health professionals, researchers, former victims and survivors, and others committed to the recognition and implementation of victim rights and services.

National Center for Victims of Crime
The National Center for Victims of Crime is a nonprofit organization that advocates for victims' rights, trains professionals who work with victims, and serves as a trusted source of information on victims' issues.

Crime Victims Compensation Program

Oregon Crime Victims’ Rights